Vintage Print Gallery
Frequently Asked Questions
What are the requirements to become a VPG customer?
VPG offers its products as a trade-specific art distributor, meaning that our sales are limited to retailers and design professionals possessing a valid tax resale certificate.
What if I don’t have a resale certificate?
If you are without a resale certificate please contact our customer service department by phone (201)501-0505, so we can connect you with a retailer or design professional in your area.
How do I set up an account with VPG? How can I view pricing on the website?
To set up an account you must apply online by clicking the “Your Account” tab. You will be prompted to register by inputting your email, password, and a copy of your resale certificate. Once submitted you will be approved to browse the site with prices listed.
Is there a minimum order requirement?
No, we do not have a minimum.
What is the lead time?
Since all of our pieces are printed, framed, and shipped on an order to order basis, we ask for 4 to 6 weeks to allow for production.
Can I have my order rushed?
Yes, however additional fees apply. If we are made aware of your deadline we can confirm stock of material to send the order out more quickly. Please contact customer service before placing an order to confirm a faster lead time.
Do you have a catalog?
Yes, our catalog can be viewed online here.
Do you accept returns?
No, we do not accept returns due to the high level of customization we offer with each product. However, our damaged product policy allows for products damaged in shipping to be replaced. All claims should be made within 7 business days after receipt of goods. Should you receive a defective or damaged product please contact our customer service department by phone (201)501-0505 or email (email@example.com).
Can I order VPG art without the frame?
Yes, you can order most of our pieces unframed by selecting no mat and no frame on the website. The size listed on the site will be the print size.
What is glass size?
The glass size is the inside dimensions of the piece (everything but the frame). We process, print, mat, and frame all of our products by the glass size.
Do the dimensions listed include framing?
No, the dimensions listed on our site do not include framing. The finished size, or outer dimensions, of a piece can only be determined once a specific frame is chosen. Most of our frames are 1 to 2 inches wide, so depending on selection, the finished size will be an additional 2 to 4 inches.
I have a specific space I need to fill; can you help me determine the size?
Yes, our design staff would be happy to assist you with any sizing questions.
What are the shipping costs?
We try to keep our shipping cost as low as possible. Your shipping is calculated based on the size of your artwork, box dimensions, and your location. We use FedEx, UPS, and common carrier.
How am I charged?
We charge 50% at time of order placement to begin production and the other 50% and shipping once the order is complete.
Can I choose a different frame or mat for an item?
Yes, all of our products are completely customizable. You can interchange our frames and mats to create your own unique products.
I have fabric I want the print to match, can you do that?
Yes, our design staff would be happy to assist you with custom coloring.
Do you offer security hardware?
Yes, upon request.
Do you offer non glare glass?
Yes, upon request.
Do you offer acrylic instead of glass?
Yes, acrylic is always an option. Items larger than 32×40 are always framed with acrylic instead of glass, unless specified.
Do you sell to hospitality clients?
Yes, we do. Please contact our design staff with details on the project.
Can I offer your products for sale on my own website?
Yes, we’d be happy to discuss a dropship program for your website. Please contact our customer service department by phone (201)501-0505 to get more information.