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We pride ourselves on a smooth transaction with a friendly and approachable staff. Review our frequently asked questions, and if you still have any questions about the order process, do not hesitate to contact us below.

If you have a question about artwork customization, please see our Custom Projects page for more information.

 

FAQ

How do I create an account?

Because we are a trade art distributor and do not work in direct sales to the public, you must apply for an account either online or through email. You will be required to submit information about your company, such as a Reseller's Certificate & Federal ID numbers, location, and contact information. You may contact us at (201) 501-0505 (Menu Option 1) for further assistance with this process.

 

I have an account. How can I place an order?

You can use our website, email customer service (orders@vintageprintgallery.com), call (201) 501-0505, or fax in an order to (201) 338-8107.

 

Why can't I see any prices online?

In order to see our pricing, you must register with us as a certified reseller. If you already have an account, be sure to log in!

 

Do you sell directly to retail customers?

No, we are a trade art distributor and our sales are limited to interior designers, stores, and online vendors.

 

What are my payment options?

Online orders are charged in full at the time of order. Orders via email, phone, or fax require a 50% deposit before processing, with the balance being charged when the order ships. We accept all major credit cards.

 

How long will it take to create my order?

Since all of our pieces are printed, framed, and shipped on an order by order basis, we ask for 4 to 6 weeks to allow for production.

 

What if I have a deadline?

We always strive to help you meet your deadline. You may contact us with your objectives and we can let you know if a "rush" is possible given our current schedule. Expedited orders may command a rush fee. Limiting factors include: custom artwork, custom framing and matting, payment, shipping method, location, etc.

 

How do I customize the framing for a particular item?

You may contact us through the Custom Projects page, and we will provide you with a digital frame catalog. We will also offer suggestions based on our existing product line. Our website does not currently support order customization, but we are happy to work with you directly!

 

Can I change the color or size of an item?

Absolutely! Please contact us through the Custom Projects page. Re-coloring is heavily dependent on the subject matter itself, and our art department will advise you regarding what elements are capable of being altered. When discussing colors with us, please try to be as specific as possible, either using Pantone swatches, fabric swatches, or interior paint color swatches.

With regard to sizes, we will gladly assess your needs on a case by case basis. Unfortunately, in some instances, our adjustments are limited by the artwork itself. Cropping is preferable to stretching or distorting the image. We also have the option of adding borders, background color, and texture to alter the proportions of a piece.

 

Can you design custom artwork for my project?

We can absolutely create custom artwork for you, however there are limits, of course. We'd be happy to discuss your options. Contact us through the Custom Projects page.

 

I like this piece. Does it come as a coordinated set?

We try to design our product line where most of our art comes as part of a pair, set, or entire series. The first four digits of our SKU #'s indicate the series of an item (ex. 1164). If you are finding it difficult to match one piece with another, don't hesitate to contact us and we can assist you in coordinating your prints.

 

What does glass size mean?

Our products are sold by description of their "glass size." This quite literally means the size of the glass within the frame. For example, a product sold at 16x20 is actually more like 18x22 to account for a 1" frame on each side. Please account for this difference if you have a precise footprint that you wish to fill.

 

Can we place a large volume order?

Yes - however we prefer to work with large volume, hospitality, and contract orders directly. Please contact us.

 

Do you have any more information on the source of this reproduction?

Many of our pieces were inspired by, or take elements from, original antique prints and illustrations. If you have a client who may appreciate their artwork a little more with some contextual information, we will be happy to tell you what we know (which may only be part of the story!) That being said, some of our art was purchased as a loose piece or part of an assorted collection and we may not have any exact information. Please contact us if you have any questions.

 

Do you accept returns?

We do not accept returns of undamaged goods, as our products are custom made to order and we do not hold inventory.

However, all of our products are guaranteed to arrive without damage or defects. If you receive a damaged product, please contact us. We will likely require some quick digital photos so we can understand the nature of the issue and determine the point of failure. Defective products must be reviewed by customer service. Please make claims within 10 days of receiving your goods. Damaged orders will be replaced free of charge within two weeks or less, excluding special circumstances.

 

Do you exhibit at any Trade Shows?

Yes, see our Trade Show page.

 

Do you have a permanent show room?

Currently our only permanent show room is in Atlanta, GA. Click here for more information. While our offices and shipping originate from New Jersey, we do not have a public showroom at this location.

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All of our products are guaranteed to arrive without damage or defects. If you receive a damaged product, please contact us. We will likely require some quick digital photos so we can understand the nature of the issue and determine the point of failure. Defective products must be reviewed by customer service. Please make claims within 10 days of receiving your goods. Damaged orders will be replaced free of charge within two weeks or less, excluding special circumstances. We do not accept returns of undamaged goods, as our products are custom made to order and we do not hold inventory.

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SHIPPING POLICY

All orders are shipped from our offices and production facilities in Closter, NJ. Our shipping department will assess orders on a case by case basis and determine the best carrier for the order volume and destination. If applicable, freight charges will be added to your invoice. We will do our best to accommodate any special instructions.

For oversized products and large volume orders, we may ship your order via commercial carrier (on pallets) or through UPS/FedEx.

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